Your Privacy Matters

Privacy Policy

Last updated: December 2025

Introduction

Maria's PetBNB ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our pet boarding services.

Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and home address
  • Pet Information: Your pet's name, breed, age, weight, medical history, vaccination records, and special care instructions
  • Emergency Contact: Veterinarian information and emergency contact details
  • Booking Information: Dates of service, special requests, and service preferences
  • Payment Information: Payment method preferences and invoice details (we accept Zelle, Apple Cash, and Cash)

How We Use Your Information

We use the information we collect to:

  • Provide and improve our pet boarding services
  • Communicate with you about bookings and your pet's stay
  • Send you photos and updates during your pet's visit
  • Contact you in case of emergencies
  • Generate invoices and maintain booking records
  • Send service-related notifications, reminders, and booking confirmations via SMS and email
  • Improve our services based on your feedback

Photos and Videos

During your pet's stay, we may take photos and videos to:

  • Send you updates about your pet's activities
  • Share on our social media platforms (with your consent) to showcase our services

If you prefer that we do not share photos of your pet publicly, please let us know and we will respect your wishes.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Veterinary Emergencies: With veterinary professionals if your pet requires medical attention
  • Communication Services: With trusted third-party service providers (such as SMS and email providers) to send you booking confirmations and notifications
  • Legal Requirements: If required by law or to protect our rights and safety

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses secure authentication and data validation practices to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent for photo sharing at any time

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

← Back to Home